All payments made to Pewe Studios are considered final. However, refund requests may be accepted within 14 days of the original purchase date under specific conditions.
Due to the nature of digital game assets, all sales are generally considered final. However, we honor refund requests submitted within 14 days of the original purchase date for eligible product types when technical issues cannot be resolved or accidental duplicate orders occur.
Refunds are strictly limited to the following categories. Products outside these categories are non-refundable.
Refunds may be requested within 14 days of purchase for the following items:
FiveM assets protected by the Cfx.re Asset Escrow system. Upon refund approval, the license grant is automatically revoked from your Portal CFX account.
Recurring monthly memberships (All Access Pass). If requested within 14 days of billing, subscriptions can be refunded and Portal CFX asset access will be revoked immediately.
Products outside of Escrow and Subscriptions are non-refundable due to the immediate delivery of digital goods:
Because Open Source packages grant immediate, unrestricted access to raw 3D mesh files, unencrypted code, and textures, all Open Source sales are non-refundable.
Custom 3D modeling, face rigging, or bespoke clothing projects already created and delivered to the client cannot be refunded once delivered.
Zero-cost example packages and promotional trial downloads do not carry any cash value or monetary refund rights.
Unauthorized chargebacks, PayPal disputes, or fraudulent refund attempts without contacting us first may result in a permanent suspension from our services, including our servers, community Discord, and associated merchant stores.
If you experience any billing discrepancy, duplicate charge, or asset delivery issue, please open a ticket with our support team first. We resolve legitimate issues promptly and fairly.
All transactions are securely processed through Tebex, our official payment provider. By completing a purchase, you also agree to Tebex’s terms and policies.
Official customer terms of sale, checkout conditions, and transaction security policies governed by Tebex Limited.
checkout.tebex.io/termsOfficial Cfx.re guidelines detailing digital goods policies, asset transfers in Portal CFX, and Tebex refund rules.
support.cfx.re/hc/articles/17154350917660Follow these steps to submit a refund inquiry for eligible products within the 14-day window.
Confirm that your purchase occurred within the last 14 days and is an Escrow package or active subscription.
Have your Tebex Transaction ID (e.g. tbx-...), checkout email, and Cfx account username ready.
Open a ticket on our official Discord or submit a request directly through the Tebex Customer Support portal.
Upon approval, the payment is refunded via your original payment method and Portal CFX asset access is revoked.
By purchasing from Pewe Studios, you acknowledge and agree to these terms. If you have any questions regarding a product or refund eligibility, please contact us before making a purchase.
